Refund policy

We have a hassle-free 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at partnerships@getkonnen.com. Please note that returns will need to be sent to the following address: 320 SW Century Dr. Ste. 405-286, Bend, OR 97702.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at partnerships@getkonnen.com.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at partnerships@getkonnen.com.